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REFUND POLICY

Refund Policy for Wag Works NC Training Modules

Effective Date: January 1, 2025

At Wag Works NC, we are committed to providing high-quality training modules and ensuring customer satisfaction. However, due to the digital nature of our products, we have established the following refund policy to ensure transparency and clarity for all customers.

1. Refund Eligibility

Refunds for training modules purchased through our website or platform are available under the following conditions:

  • Defective or Incomplete Content: If the training module is found to be defective, incomplete, or does not function as described on our website, you may be eligible for a full refund within 14 days of your purchase.

  • Non-Delivery of Product: If you have not received access to the training module within 24 hours of purchase (excluding weekends and holidays), you may request a full refund. Please contact us immediately at wagworksnc@gmail.com if this occurs.

  • Incorrect Charges: If you are charged incorrectly for a product, including duplicate charges, you are eligible for a full refund if reported within 7 days of the transaction.

2. Non-Refundable Situations

The following circumstances are not eligible for a refund:

  • Change of Mind: If you decide you no longer wish to proceed with the training, but the content is accessible and functional, no refund will be issued.

  • Partial Usage or Completion: Once you have accessed or started the training module (e.g., logged in, downloaded, or viewed the content), you are no longer eligible for a refund, unless otherwise stated under the Refund Eligibility section.

  • Purchased After Trial Period: If you purchase a module after a free trial or preview period has ended, you are not eligible for a refund unless the module does not meet the described specifications or has a technical issue.

  • Unauthorized Transactions: If the purchase was made without your authorization (fraudulent transactions), we will investigate the issue, and if found valid, will process a refund within 7 days of reporting the fraud.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at wagworksnc@gmail.com within the appropriate time frame outlined in the Refund Eligibility section.

  2. Provide Information: Include your order number, date of purchase, and reason for the refund request. If applicable, provide details of any technical issues or other relevant information to assist us in processing your request.

  3. Review Process: We will review your request and respond within 5 business days to confirm your eligibility for a refund.

4. Refund Process

  • Once your refund request is approved, we will process the refund to the original method of payment.

  • Refunds may take up to 7–10 business days to appear on your payment method, depending on your financial institution.

  • If your payment was made via a third-party platform (e.g., PayPal, Stripe), please be aware that they may have their own processing times for issuing refunds.

5. Exceptions and Discretion

We reserve the right to refuse a refund if we believe the request is based on fraudulent activity, abuse of our refund policy, or in cases where the customer has violated our terms of service. Any decision regarding refunds is at our sole discretion.

6. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the new policy will apply to all orders placed after the update date.

By purchasing our training modules, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy.

If you have any questions about this policy, please contact us at:

Wag Works NC

Email: wagworksnc@gmail.com
Website: wagworksnc.com

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